Privacy policy

Effective date: 27 October 2025

1 – Introduction

Barnwell Pizza & Grill respects your privacy and complies with the UK GDPR and Data Protection Act 2018.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or place an order.

2 – Data We Collect

We collect the following types of information:

  • Personal details: name, address, phone number, email address.

  • Order details: items ordered, payment confirmation, delivery or collection time.

  • Technical data: IP address, browser type, operating system, pages visited (collected via Google Analytics).

  • Images (optional): if you submit photos (for example, via feedback or social posts).

We do not collect or store full payment details; these are processed securely by Square.

3 – How We Collect Data

We obtain data when you:

  • Place an order through our website;

  • Contact us by email or telephone;

  • Use our website (where cookies and analytics may apply).

We also receive anonymised analytical data from Google Analytics.

4 – How We Use Your Data

We use your data to:

  • Process and deliver your order;

  • Communicate with you about your order or enquiry;

  • Improve our website and customer experience;

  • Comply with legal requirements (e.g. tax records or fraud prevention).

We may use aggregated, anonymous data for statistics and business insights.

5 – Third-Party Services

We share data only with:

These processors act under strict contractual and data-protection terms.

6 – Marketing

We do not conduct regular marketing emails.
If this changes, we will obtain your explicit consent first.
You may withdraw consent at any time by emailing info@barnwellpizzandgrill.co.uk.

7 – Data Storage and Retention

All personal data is stored securely within the UK and/or EEA.
We keep order-related information for up to six years to comply with tax law, after which it is securely deleted.

Analytics data is kept for no longer than 26 months and then anonymised or removed.

8 – Your Data Protection Rights

You have the right to:

  1. Access your personal data.

  2. Request correction of inaccurate data.

  3. Request erasure (where legally permitted).

  4. Restrict or object to certain processing.

  5. Request data portability.

To exercise these rights, contact us at info@barnwellpizzandgrill.co.uk.
We will respond within one month.

If you believe your rights have been violated, you can complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint

9 – Cookies and Tracking Technologies

Our website uses cookies to improve functionality and analyse traffic via Google Analytics.
Cookies are small files stored on your device. They help us remember preferences and understand usage patterns.

You can disable cookies in your browser settings, but some features may not work properly.
Learn more at www.allaboutcookies.org.

To opt out of Google Analytics tracking, visit https://tools.google.com/dlpage/gaoptout.

10 – Data Security

We take reasonable technical and organisational measures to protect your information, including encryption and secure servers.
However, no online system is completely secure, and you use our website at your own risk.

11 – Links to Other Websites

Our website may contain links to external websites (such as Square or social media platforms).
This Privacy Policy applies only to our website. Please read the privacy policies of other sites you visit.

12 – Changes to This Policy

We review our Privacy Policy regularly. Any updates will be posted here with the revision date.
Last updated: 27 October 2025.

13 – Contact Details

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

Barnwell Pizza & Grill
32a Barnwell Workshops, Barnwell, Peterborough, PE8 5PL
Tel: 01832 272723
Email: info@barnwellpizzandgrill.co.uk